AXA Health Physiotherapy in London

Ring the member helpline printed on your policy card, say you would like physiotherapy, describe the area that is bothering you, and name IP Physio (Ilias Paschopoulos) as the practice you want to attend. The adviser will log the claim and read out an authorisation reference along with the number of visits they have released.

Our AXA-PPP provider number is IP00804. Have it ready if the adviser asks for our practice details.

AXA Health is one of the insurers most likely to want a GP or consultant referral in place before physiotherapy is signed off. Sorting that out before you contact us keeps the process quick, though the AXA adviser is the one who will confirm whether your particular plan needs it.

AXA-funded sessions mirror the Bupa structure: a 45-minute first assessment followed by 30-minute reviews. Self-funded patients are seen for an hour at every appointment.

Tell us your preferred clinic when you enquire and we will match it to availability that suits the authorised session count.

We invoice the insurer for you, so there is nothing to reclaim afterwards, as long as a valid authorisation reference is in place before your first visit. Anything your policy makes you personally liable for, most commonly the excess, is settled with us on the day.

Approaching the end of your approved visits is not a problem if you know about it in advance, so we tell you before the last one. AXA can usually release further sessions when there is a clinical reason, and we will write the supporting summary.