Cigna Physiotherapy in London

Ring the member helpline printed on your policy card, say you would like physiotherapy, describe the area that is bothering you, and name IP Physio (Ilias Paschopoulos) as the practice you want to attend. The adviser will log the claim and read out an authorisation reference along with the number of visits they have released.

Our Cigna provider number is 276381, which you can quote if the adviser asks for our practice details during the call.

Cigna typically lets members access physiotherapy without a doctor's letter, but policies differ, particularly on international and corporate plans, so use the authorisation call to check what your own plan expects.

Cigna-funded care is booked as 60-minute appointments throughout, both the first assessment and every review, in line with all our insurers other than Bupa and AXA Health.

Your first session covers the history of the problem, a full physical assessment and objective testing where relevant, then a clear plan with realistic timescales.

We invoice the insurer for you, so there is nothing to reclaim afterwards, as long as a valid authorisation reference is in place before your first visit. Anything your policy makes you personally liable for, most commonly the excess, is settled with us on the day.

Should the approved visits run out while rehabilitation is ongoing, Cigna can usually consider an extension on clinical grounds. We flag it in advance and write the supporting letter.